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Introduction, Situation Analysis, Instructions, Technical Background

Case 3 Standardizing Web Forms

Setting: Large State University; Your Position: Registrar

You work in the central administration of a large university which consists of a main campus in the provincial capital and two branch campuses, each in a major city. The campuses generally offer the same courses, and the transferring of students and their grades between campuses has been common. Until recently each campus maintained its own records and had its own web forms and systems for displaying student transcripts. When a student transferred to a different campus, his or her electronic transcript was forwarded to that campus.

The president of the university had recently approved the establishment of a centralized record-keeping function with all records maintained in a database run in the central campus but accessible from each of the two satellites. While the concept is sound, entry of records into the common database has been difficult. Mistakes in data entry have been time consuming to correct and, on occasion, embarrassing to students and to the university. It is clear that transcripts must be standardized to eliminate these errors and that there is no particular advantage to any one campus's method over the others.

In the past when you have convened a meeting of the registrars (those administrators who keep the student records) in each of the campuses to discuss policy issues, they have tended to disagree, reflecting the rivalry among the campuses. However, the nature of how transcripts are displayed is not the kind of issue about which the registrars are likely to feel strongly.

Your answer: Facilitate

Decision SignificanceHow important is the "quality" of the decision, i.e. to what extent does the decision have material, strategic impact on your clients or beneficiaries inside or outside of the organization. (click for details)   Group ExpertiseDoes the group collectively have the necessary knowledge to solve the problem and or make this decision? (click for details)
Importance of CommitmentTo what degree will the implementation of the decision require the support and cooperation of the group to be effective? (click for details)   Interaction ConstraintAre there time or geographic constraints which would prevent you from bringing the team together (physically or by telecom) to make the decision? (click for details)
Leader ExpertiseTo what extent do you, the leader, have the necessary knowledge to solve the problem or make this decision? (click for details)   Team Competence How competent is the group at working together as a team in solving problems or making decisions. The issue is not their factual or analytical technical knowledge, but rather their ability to work together synergistically. (click for details)
Likelihood of Commitment How likely is it that the group would accept your decision as the best course of action even though not included in the decision making process itself. (click for details)   Time/Dvpt PreferenceChoose the importance of time and development individually or use the values specified by either the Time or Development Driven model.(click for details)
Goal AlignmentTo what degree are the members of the group committed to the achievement of the oganization goals which are at stake in this decision? (click for details)      Value of TimeThe value of time varies with the number and intensity of other activities confronting you and your group. Considering your current workload, rate the value of time. (click for details)
Likelihood of DisagreementHow controversial is this decision likely to be among the members of the group? (click for details)      Value of DevelopmentHow important is it to you to develop the capabilities of your group or team, i.e. increasing their knowledge, their commitment to the organization, and their effectiveness in working together? (click for details)
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