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Expert System

Introduction, Situation Analysis, Instructions, Technical Background

Case 20 Peace Keeping

Setting: United Nations Forces; Your Position: Brigade Commander

You are a brigade commander in charge of three battalions. Your assignment has been to maintain a very "shaky" peace between two ethnic groups that have recently ended a civil war. The original plan had called for the withdrawal of all forces several months ago, but continued instability in the region necessitated an indefinite extension of that date. Secretly you had entertained the idea that all of the troops would be replaced prior to Christmas, permitting their return in time for the holiday period.

To your dismay, you have just learned that one of the three battalions will need to stay for an additional month to work with the replacement troops in the destruction of mines left by both sides. You have confidence in all three of your battalion commanders and know that any of them could meet the demands of this assignment. Furthermore, you believe that they consider this decision to be yours to make.

Your answer: Consult Group

Decision SignificanceHow important is the "quality" of the decision, i.e. to what extent does the decision have material, strategic impact on your clients or beneficiaries inside or outside of the organization. (click for details)   Group ExpertiseDoes the group collectively have the necessary knowledge to solve the problem and or make this decision? (click for details)
Importance of CommitmentTo what degree will the implementation of the decision require the support and cooperation of the group to be effective? (click for details)   Interaction ConstraintAre there time or geographic constraints which would prevent you from bringing the team together (physically or by telecom) to make the decision? (click for details)
Leader ExpertiseTo what extent do you, the leader, have the necessary knowledge to solve the problem or make this decision? (click for details)   Team Competence How competent is the group at working together as a team in solving problems or making decisions. The issue is not their factual or analytical technical knowledge, but rather their ability to work together synergistically. (click for details)
Likelihood of Commitment How likely is it that the group would accept your decision as the best course of action even though not included in the decision making process itself. (click for details)   Time/Dvpt PreferenceChoose the importance of time and development individually or use the values specified by either the Time or Development Driven model.(click for details)
Goal AlignmentTo what degree are the members of the group committed to the achievement of the oganization goals which are at stake in this decision? (click for details)      Value of TimeThe value of time varies with the number and intensity of other activities confronting you and your group. Considering your current workload, rate the value of time. (click for details)
Likelihood of DisagreementHow controversial is this decision likely to be among the members of the group? (click for details)      Value of DevelopmentHow important is it to you to develop the capabilities of your group or team, i.e. increasing their knowledge, their commitment to the organization, and their effectiveness in working together? (click for details)
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